[rt-users] Custom Scrip on queue change

Kevin Falcone falcone at bestpractical.com
Mon Sep 8 14:02:26 EDT 2014


On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:
> I'm looking to write a custom scrip that triggers a template when a ticket
> changes from a specific queue to another specific queue.
> 
> How do I go about this please?

Create a Queue level Scrip using
http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html

I have no idea what "triggers a template" means, so can't help with
the Action to choose.

-kevin
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