[rt-users] Using the CLI to create a ticket with custom fields

[Daniel De Marco]

I use the following syntax with rt and it works on 4.2.7:
        "CF-Request Type=value"

Daniel.


* Javier Cacheiro <Javier.Cacheiro at gmail.com> [09/15/2014 07:25]:
>    Hi everybody,
>
>    I am trying to create a ticket from the CLI that includes customs fields.
>
>    rt create -t ticket set subject="Test ticket created with CLI" set
>    queue=Sistemas set CF.{Tipo}=Incidencia
>
>    The ticket is created buy I get an error message about the custom field:
>
>    # Invalid custom field name (tipo)
>
>    Actually the custom field content is not set in the ticket.
>
>    I have also tried using the CLI edit option but I get the same error (also
>    letting the editor that pop up and filling the CF):
>
>    [alcachi at rt ~]$ rt edit ticket/28302 set CF.{Tipo}='Incidencia'
>    # tipo: Unknown custom field.
>
>    id: ticket/28302
>    cf.{tipo}: Incidencia
>
>    I have checked the name of the CF is right because if I set the CF from
>    the web interface and the use the show CLI option it works fine:
>
>    [alcachi at rt ~]$ rt show ticket/28302 -f CF.{Tipo}
>    id: ticket/28302
>    CF.{Tipo}: Incidencia
>
>    I am using an old version of RT (3.8.9). Does the CLI support creating
>    tickets with custom fields?
>
>    Thanks in advance