[rt-users] How to add a new form page

[Alex Peters]

I am finding it difficult to fully understand your problem so far.

You want custom information shown on the login page.  You are currently
using jQuery and a custom Perl script.  Have you considered making a local
copy of the LoginHelp template and modifying that instead?  Is the custom
information on the login page dynamic or static?

You want the custom form to only be visible after a user logs into RT,
presumably for authentication purposes.  Is this correct?

You mention an SQLite database.  Is this RT's database or a separate one?
If separate, exactly what information does it hold, and is the custom form
meant to be writing to both databases?
On 16/09/2014 6:50 am, "Luca Mazzaferro" <luca.mazzaferro at gmail.com> wrote:

> Hi Albert,
>
>> > Now I need to populate the sqlite database and it should be simple with
>> perl
>> > but something is not working properly: I'm not able to pass the
>> variables
>> > values from the form to the perl script. It seems the RT overwrites
>> them with
>> > null values.
>> > Can I do it in another way?
>>
>> Here I don't understand...what sqlite database ? I can understand you want
>> to retrieve data from a sqlite database to show some information but why
>> you want to populate the sqlite database ?
>
>
> The sqlite database should be filled with the information provided by the
> admin and I would that this operation is performed inside the RT web
> interface, after the login.
> For this purpose I already modified the menu and created a classical form
> page with "post" method.
> The form is sent to as simple as possible perl script which in this moment
> only prints the values on the web (in future it should fill the database).
> The problem happens when I submit the form: it works ONLY and ONLY if I
> restart the RT, clean the RT cache AND I don't refresh the form page. In
> all the other case it seems it is not able to pass the values of the form.
> It doesn't answer with error it simple doesn't pass the values.
> It is a very strange behaviour and it is not related with any kind of
> database.
> Is it possible that RT overwrites the values for some reason?
>
>
>>
>> > CustomField could be useful also for this task?
>>
>> I'm not sure my answer is any help for you. The CustomField allow you to
>> create some...custom field use by ticket. For example if you allow you
>> user
>> to create ticket through the SeflService you maybe want then to tell you
>> if
>> the ticket is urgent or not. For that kind of information you can use
>> Custom Field.
>>
>
> Unfortunately I don't think this is useful in my case.
> Thank you again.
> Regards.
>
>      Luca M.
>
>
>> Don't forget RT have a REST API so you can use that to do some interaction
>> between you script and RT.
>>
>> Regards.
>>
>> JAS
>>
>> --
>> Albert SHIH
>> DIO bâtiment 15
>> Observatoire de Paris
>> 5 Place Jules Janssen
>> 92195 Meudon Cedex
>> France
>> Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
>> xmpp: jas at obspm.fr
>> Heure local/Local time:
>> lun 15 sep 2014 22:15:41 CEST
>>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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