[rt-users] Duplicate "Subject:" line in some tickets

[Kevin Falcone]

Please don't CC both rt-users and rt-devel, pick one.

On Wed, Sep 17, 2014 at 02:07:09PM -0700, Brian McNally wrote:
> I recently upgraded RT from 3.6.6 -> 3.8 -> 4.2.7 and I've noticed that some
> (it seems to be new) tickets have two "Subject:" lines in them. For example,
> when looking at the full headers for a message, I see:
> 
> Subject: Re: [GS #58207] This is a test ticket
> Subject: Re: [GS #58207] This is a test ticket
> 
> These same duplicate headers appear in the web UI. Could this be a bug with
> ticket creation?
> 

All tickets or some tickets?
How are the tickets created?
What customizations / plugins do you have?
Are you using HTML templates?
Please show some full headers.

-kevin
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