[rt-users] Catch all ticket changes in one scrip

[Alex Peters]

Scenario #2 is the expected behaviour according to all scrip documentation
included with RT.  The SLA extension appears to be contradicting this.
Therefore, I still believe that the SLA extension is at fault and that a
bug report for the SLA extension should be submitted via the URL given in
my previous message.

When you change a ticket's subject and status in a single update, two
transactions are created.  A TransactionBatch scrip should run only once
for both transactions.  The SLA extension seems to be interfering with this
expected behaviour.
On 20/09/2014 12:15 am, "andriusk" <andrius.kulbis at gmail.com> wrote:

> I would try to explain my situation again.
>
> I want to make "AfterAllTicketChanges" scrip, which will work in
> TransactionBatch mode, and fire after all changes to the ticket was made on
> update off any ticket information.
>
> Now, when I change the SLA field, it changes the the Due and the priority
> of
> the ticket accordingly. The problem is that the Due and Priority change
> happens after my "AfterAllTicketChanges" scrip fires.
>
> I understand that the TransactionBatch mode scrips are commited after all
> TransactionCreate Scrips are done.
>
> For example:
>
> I change the status and the subject of the ticket in one update. Should the
> scrip in batch mode run after both of these changes are done and the
> transactions recorded?
>
> Or maybe I understand it wrong ant the scrip in Batch mode run after each
> different transaction?
>
> So technicaly should it be like this:
>
>
>
>
> Or like this:
>
>
> ?
>
> Because now I get it working like SCENARIO #1, where in step #2 and step
> #6,
> the values of Due and Priority are different, but the value of the SLA is
> the same (the one I changed to) in both steps.
>
> Sorry for the mess in thoughts, I am not native English speaker.
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58579.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140920/847384bf/attachment.htm>