[rt-users] Reminders not visible in My Reminders

[Kevin Falcone]

On Fri, Sep 19, 2014 at 06:33:15AM +1200, kjcsb wrote:
> Since upgrading to RT 4.2.6 users can no longer see their reminders in the
> My Reminders section of the At a Glance page. The reminder is visible on the
> original ticket and has an owner and a due date. Any suggestions on how to
> debug this issue further?

Do you use custom statuses in that Queue /Custom Lifecycle?

You should go to a ticket page, get the id of a reminder that is on a
ticket and look at:
That reminder record in the Tickets table.
Links records pointing to/from that reminder ticket.

-kevin
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