[rt-users] Love your RT Dashboard(s)? Care to share?

[Josh Tackitt]

In the past few years our RT usage has increased dramatically. We're now 
in a position where our old Dashboards, leftover from the days when our 
RT usage was very minimal, are not very helpful.  Some of us rely on 
being AdminCcs on various queues and use our email in-boxes to monitor 
RT...which can be rather maddening.  I currently monitor 3 queues that 
average 75 open tickets at any given time. Yesterday was a slow day and 
I only received 96 emails from RT due to my reliance on being an AdminCc 
on the queues I must monitor.  I am hopeful that an improved dashboard 
will allow me and my colleagues to stop being AdminCc on entire queues 
and instead focus on specific tickets.

What changes did you make to your Dashboard that that made it more 
useful to you?
Did you spend a lot of time talking about, tweaking and refining your 
Dashboard(s)?  What was the result?
Do you have a Dashboard that you find extremely useful and well 
organized?  Would you care to share it with the list and tell us how you 
use it and why it works in your environment?  Of course these will vary 
greatly depending on the type of work being performed but I'm just 
hoping for some ideas/inspiration.

Thank you!
Josh