[rt-users] Misidentified requestor

[Duncan McEwan]

> We use  Google mail for a domain. Let's call it domain.com.
> 
> We created a mailing list,  support at domain.com, which forwards to our RT
> system at alias at ticket.domain.com.
> ...
> HOWEVER, if I send to support at domain.com, the message is forwarded into the
> RT system and generates a new ticket.  But:
> a) the requestor is misidentified as support at domain.com instead of the
> address I sent from.

I'm not sure what "We created a mailing list" means in this context, but if 
the mailing list you created inserts a reply-to header in the email then I
think RT may use that in preference to a From: line.

Duncan