[rt-users] web request from custom scrip

Hugo Escobar hescobar at afslc.com
Thu Apr 2 14:03:38 EDT 2015


Hi,

I'm trying to write a scrip that sends a web request to an external server
and depending on the answer set a specific priority level

So far the web request goes out and the priority can be set. The only
missing part is that I can't get a hold of the external web server response.

Following, a few lines that I wrote in the 'custom action commit' section:

--- code
require LWP::UserAgent;
my $ua = LWP::UserAgent->new;

my $url = 'https://extwebserv/'.somePieceOfData;
my $response = $ua->get($url);

if ($response->is_success) {
   # *FAILS!*
   RT::Logger->info($response->as_string); #decoded_content);

   my $newpriority = 100;

   my ($status, $msg) = $self->TicketObj->SetPriority($newpriority);
   unless ($status) {
     $RT::Logger->warning("unable to set new priority value");
     return undef;
   }
   return 1;
}
--- end code

Any help will be highly appreciated

-- 
Regards,

Hugo Escobar

 <http://www.associationfinancialservices.com/>

4770 Biscayne Blvd, Ste 700
Miami, FL 33137

main: 305.677.0022
support: 305.921.4620
email: hescobar at afslc.com

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