[rt-users] newbie rt admin question
karres at illinois.edu
Tue Apr 14 12:20:19 EDT 2015
Yes and thanks to all who replied. This was working all along but I was not thinking about it in the correct way. I had confused myself with some other issues.
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Tuesday, April 14, 2015 10:40 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] newbie rt admin question
On 10 Apr 2015, at 17:07, Karres, Dean wrote:
> I thought this was working...
> I am running rt 4.2.10
> I have a few queues setup. I have the "SelfService" web interface
> setup. I can login as an Unprivileged user and create a ticket. I
> can send email and create a ticket. I can not as the unPriv user, SEE
> my created ticket in self service mode.
> Unprivileged users can only create tickets in one queue. I have
> granted "Everyone" all of the "General" rights on the main queue:
> * Comment on tickets CommentOnTicket
> * Create tickets CreateTicket
> * Reply to tickets ReplyToTicket
> * Sign up as a ticket Requestor or ticket or queue Cc Watch
> * View custom field values SeeCustomField
> * View queue SeeQueue
> * View ticket summaries
> The wiki "Rights" article was not particularly helpful. I must be
> missing something trivial. Clue please?
Unprivileged users are able to access tickets they have opened through SelfService as a result of granting Global Group Rights to the "Requestor" role: "Reply to tickets" (ReplyToTicket) and "View ticket summaries" (ShowTicket). You probably want to grant those to the "Cc"
role as well.
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