[rt-users] Set default queue for Quick ticket creation?

Cena, Stephen (ext. 300) SJC at qvii.com
Wed Apr 15 15:59:28 EDT 2015


We currently have RT 4.2.10 up and running, and have the Quick ticket creation widget on our users home screens. Is there a way to change the default queue in the dropdown for QuickCreate? Users are not being mindful to switch queues before submitting, and I really don't want to rename all my queues to impose a sort order.

Thanks!
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