[rt-users] Optimization for Outlook HTML

Christopher Gilmore c-gilmore at northwestern.edu
Wed Apr 29 10:42:40 EDT 2015

In the template, everything is considered part of the message headers until there’s a blank line. The style declaration should be immediately after that blank line. For example, my autoresponse template looks like:

Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html

p.MsoNormal, li.MsoNormal, div.MsoNormal

The same would apply to any other styles you wanted to use in the template.

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Vlad Shpolyanskiy
Sent: Wednesday, April 29, 2015 9:36 AM
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Optimization for Outlook HTML

Hi Gilmore!
Could you specify where exactly you put style declaration for template.
I tried to add it just after "Content-Type: text/html" string, but it does not work.
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