[rt-users] RT not sending out email on Forward

Jérôme Charaoui jcharaoui at cmaisonneuve.qc.ca
Fri Aug 7 15:08:33 EDT 2015


I just upgraded RT from 4.0.19 to 4.2.8 on a Debian jessie system.

One issue I haven't had any success in solving is that Forward 
operations on tickets and transactions do not actually send out any 
mail, even though they appear to be successful to the user. A 
"forwarded" transaction is recorded in the ticket history, although no 
"outgoing mail" transaction is created. I've made sure to test this with 
an email address completely outside of RT and with tickets containing 
correspondence (not only comments).

What's more, other RT operations such as Correspond do actually send out 
mail without any issues, so I'm confident I can rule out any issue with 
the MTA.

I've looked at the logs (up to 'debug' level) in the hopes of catching 
an error, to no avail. The MTA's log doesn't contain any traces of these 
forwarded messages. I've checked permissions (granted) and templates 
(contain default values) related to forwarding, and still, everything 
appears normal.


Jérôme Charaoui
Technicien informatique
Collège de Maisonneuve

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