[rt-users] tracker.akam.ai not sending mail

Riggle, Kevin kriggle at akamai.com
Mon Aug 17 18:37:16 EDT 2015


Well, that’s embarrassing.  This was sent to the wrong list, please disregard.

- Kevin


On Aug 17, 2015, at 5:50 PM, Riggle, Kevin <kriggle at akamai.com> wrote:

> Hi folks,
> 
> Just wanted to give everybody a heads up that RT (tracker.akam.ai) is having trouble with its mail relay and isn’t sending mail currently or since Friday.
> 
> I’m really sorry about this.
> 
> I’m pursuing two courses of action in parallel:
> 
> 1) I’ve filed a Helpdesk ticket for ITOC to take a look at this.
> 2) I’ve filed a ticket to get the dev VM (the current production instance) copied to a VM in the prod cluster so we can use the regular mail relays and get a much better SLA.  It’s the quick-and-dirty way to get us into production, but I think it will work.
> 
> I’ll let you know when this resolves.
> 
> - Kevin

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