[rt-users] No outbound email after upgrade

[Ditri, Chris]

HI Again,

Yes, I'm using debian.  No, I haven't put it in my RT_SiteConfig.d directory because I don't want to lose track of the settings.  When the config is good, I will move them into the appropriate file and re-execute my update update-rt-siteconfig-4.  I'm trying to keep the debris out of my configs.  It only reads RT_SiteConfig.pm, so I don't see any harm in this strategy.

I have set the logging on, thank you for that... lets hope it dumps some useful info!

Thanks again.





________________________________________
From: Matt Zagrabelny <mzagrabe at d.umn.edu>
Sent: Tuesday, August 25, 2015 11:13 AM
To: Ditri, Chris
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris <Cditri at experi-metal.com> wrote:
> Hi Matt, and thanks for your response.
>
> I have tried this.  It still produces nothing.  Here is what I added to my RT_SiteConfig.pm:
>
> Set($MailCommand, "mbox");
> Set($SendmailPath, "/usr/lib/sendmail");
> Set($SendmailArguments, "-t");
> Set($OwnerEmail, "me at workplace.com");
>
>
> I have also tried:
> Set($MailCommand, "sendmailpipe");
> Set($MailCommand, "smtp");
> Set($MailCommand, "sendmail");
> Set($MailCommand, "test");
>
> I do a '/etc/init.d/request-tracker4 restart' after each, and even try rebooting.  No good.
>
> I'm sure I'm missing something silly here... but I just don't know what it is...
>
> Any other suggestions?

It looks like you are using Debian. Are you using the SiteConfig.d
directory and running update-rt-siteconfig before restarting apache?

Other things you could try:

Set($LogStackTraces, 'debug');
Set($LogToSTDERR, 'debug');

then check the apache error log (/var/log/apache2/error.log)  for output.

-m