[rt-users] Additional Watcher Type
mzagrabe at d.umn.edu
Thu Dec 24 00:13:23 EST 2015
Not super helpful for you, but RT 4.4 has custom roles. This would
solve your problem, I believe.
Merry Christmas and Happy Festivus! ;)
On Wed, Dec 23, 2015 at 12:51 PM, Stefan Rein <sr at ilk.net> wrote:
> wie have configured our Scrips in RT 4.0.7.
> we disabled "On Comment Notify AdminCcs", because wie normally don't
> want to notify comments to AdminCcs, too many mail noise.
> Our scrips:
> - Owner gets corresponds and comments.
> - Admin-Cc gets corresponds
> Now, in some cases, it would be helpful for some stuff members, to get comments
> anyway, and it is not secure to tell the agents of a ticket to put in the
> correct names in the "One Time AdminCc" field.
> Is there another way besides implementation of an additional
> watcher group and configure the scrips for this new group to
> get the comments?
> I noticed additional watchers in the RT of mit.edu:
> Is there anywhere a tutorial for adding a new watcher group?
> Which files would I have to edit?
> Thanks - Steffi
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