[rt-users] Additional Watcher Type

[Matt Zagrabelny]

Hi Stefan,

Not super helpful for you, but RT 4.4 has custom roles. This would
solve your problem, I believe.

Merry Christmas and Happy Festivus! ;)

-m

On Wed, Dec 23, 2015 at 12:51 PM, Stefan Rein <sr at ilk.net> wrote:
> Hello,
>
> wie have configured our Scrips in RT 4.0.7.
>
> we disabled "On Comment Notify AdminCcs", because wie normally don't
> want to notify comments to AdminCcs, too many mail noise.
>
> Our scrips:
>  - Owner gets corresponds and comments.
>  - Admin-Cc gets corresponds
>
> Now, in some cases, it would be helpful for some stuff members, to get comments
> anyway, and it is not secure to tell the agents of a ticket to put in the
> correct names in the "One Time AdminCc" field.
>
> Is there another way besides implementation of an additional
> watcher group and configure the scrips for this new group to
> get the comments?
>
> I noticed additional watchers in the RT of mit.edu:
> http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+explained
> Is there anywhere a tutorial for adding a new watcher group?
> Which files would I have to edit?
>
> Thanks - Steffi