[rt-users] Add Values from a textarea to another

jnjo jnjo at prevas.se
Mon Feb 9 10:39:59 EST 2015


I have problem with a template that creates a child ticket, right now it
looks like this

===Create-Ticket: New Equipment Network
Subject: { $Tickets{'TOP'}->Subject( ) } -
{$Tickets{'TOP'}->FirstCustomFieldValue('ICM Object Type');} :
#[{$Tickets{'TOP'}->Id( )}]
Queue: ICM Network
RefersTo: { $Tickets{'TOP'}->Id( ) }
DependedOnBy: { $Tickets{'TOP'}->Id( ) }
Request Type: { $Tickets{'TOP'}->FirstCustomFieldValue('Request Type');}
Request Area: { $Tickets{'TOP'}->FirstCustomFieldValue('Request Area');}
Request Action: { $Tickets{'TOP'}->FirstCustomFieldValue('Request Action');}
Request Content: { $Tickets{'TOP'}->FirstCustomFieldValue('Request
Content: New equipment requested.

The problem is on my custom field "Request Content".

Request Content is a textarea that have text like this

Type: 48V
Object ID: rect-4520
Position: 00*425*04/12

But when the child ticket is created only the first row added to the
textarea in this case "Type: 48V"
all the other text is removed

Is there someone who kowns what i´m doing wrong?

Best regards


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