[rt-users] user privilleges: can not assign tickets to some users

Boris Epstein borepstein at gmail.com
Tue Feb 10 12:45:00 EST 2015


Trev,

Thanks, this is a thought. However, those same users can indeed own those
same tickets - that does not seem to be a problem as long as somebody other
than the two users in question does the assigning. That is the part that
mystifies me.

Boris.

On Tue, Feb 10, 2015 at 12:13 PM, Trev <trevor at onepost.net> wrote:

> Permissions for the other users to 'Own a Ticket'.
>
> On Tue, Feb 10, 2015 at 12:10 PM, Boris Epstein <borepstein at gmail.com>
> wrote:
>
>> Hello all,
>>
>> If I have a user who seemingly should be able to assign tickets to any
>> other user but can only assign them to some - what are the positive causes
>> of that? I have two such users, they seem to have configurations identical
>> to those of other users who can assign tickets to everyone - so I am a bit
>> puzzled.
>>
>> Thanks in advance for any and all help.
>>
>> Cheers,
>>
>> Boris.
>>
>
>
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