[rt-users] Notify when ticket transferred into queue

Bryn Kanar kanarb at ucsc.edu
Wed Feb 18 13:23:44 EST 2015


Hello --

I'm trying to figure out how to notify members of a queue when a ticket is
transferred into their queue. I've tried using "On Queue Change Notify
AdminCcs" but that sends notification to the AdminCcs of the queue the
ticket is being transfered FROM. I need to notify AminCcs of the queue the
ticket is being transferred INTO. Any suggestions appreciated. Thank you.

Bryn Kanar
University of California, Santa Cruz
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