[rt-users] RT customize SendEmail.pm

[Sternberger, Sven]

Hello!

just for the records.

To disable the check for outgoing emails if they
contain Adresses RT thinks they will create a loop
you have to create

/opt/rt4/lib/RT/Action/SendEmail_Local.pm

and disable there the check.

To be able to enter a RT adress without error messages in the
WebUI you have to create
/opt/rt4/local/html/Ticket/Update.html
/opt/rt4/local/html/Ticket/Create.html
/opt/rt4/local/html/m/ticket/create
/opt/rt4/local/html/m/ticket/reply

and disable there the check.

I also found the check here:
/opt/rt4/lib/RT/Record/Role/Roles.pm
no idea when this wil be used.

result:

* In incomming emails, the queue email adress is removed.
* I can create a ticket in the WebUI set the requestor/cc/admincc to a "RT" mail address.
* My procmail recipes prevents RT loops but send the mail to the queue staff

regards!

Sven

----- Ursprüngliche Mail -----
> Von: "Sternberger, Sven" <sven.sternberger at desy.de>
> An: rt-users at lists.bestpractical.com
> Gesendet: Mittwoch, 28. Januar 2015 10:40:32
> Betreff: RT customize SendEmail.pm

> Hello!
> 
> 
> I want to modify the SendEmail.pm module, to disable the
> check for RTAdresses, so we want to send emails
> even if RT thinks they are RT email adresses.
> 
> I would copy the file SendEmail.pm to "SendEmail_Local.pm" and remove
> these lines
> 
>    $self->RecipientFilter(
>        Callback => sub {
>            return unless RT::EmailParser->IsRTAddress( $_[0] );
>            return "$_[0] appears to point to this RT instance. Skipping";
>        },
>        All => 1,
>    );
> 
> would this work?
> 
> regards!
> 
> Sven
> 
> Sven Sternberger
> System Engineer
> Tel.: 040/8998-4397
> DESY IT