[rt-users] RT 4.2.6 Need a scrip that will check email address and not send email multiple times

[Alex Vandiver]

On Tue, 24 Feb 2015 14:42:23 +0000 Daniel Moore <Daniel.Moore at osbornewood.com> wrote:
> Example, I have a user that belongs to an exchange group that is currently the email for a contractors group that I have set up. He receives multiple emails when he is requestor, admin cc and so on.

Use one scrip with a "Notify" action that notifies all of the folks you
care about.  This isn't the default because AdminCc's get different
email than requestors.
 - Alex