[rt-users] RT 4.2.9 Incoming Email configuration with https

Trev trevor at onepost.net
Tue Feb 24 16:15:58 EST 2015


Worth noting, it may or may not impact your situation, is the
--no-verify-ssl flag you can put on your poll command.

I had a similar situation, different errors, but similar with the https /
cert issue.

set daemon 60
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail.log
poll myexchangeserver.domain.com protocol imap username "rt-correspondance"
password "password" mda "/opt/rt4/bin/rt-mailgate *--no-verify-ssl* --queue
'IT General' --action correspond --url https://rt.domain.com/
<http://jamie.vsecu.com/>" no keep




On Tue, Feb 24, 2015 at 3:19 PM, Daniel Moore <Daniel.Moore at osbornewood.com>
wrote:

>  HI,
>
>
>
> I am currently testing to upgrade to RT 4.2.9. I am running 4.2.6
> successfully under normal http: (port 80). I am not wanting to sacrifice
> the https: ability with the upgrade to 4.2.9 and would like to still be
> able to use the full email functionality of RT.
>
>
>
> Here is my setup. I am running Ubuntu 14.04.1 LTS; I have apache 2
> installed with mysql; postfix, and fetchmail. My email server is Microsoft
> Exchange 2010.
>
>
>
> I cannot, for the life of me, get the incoming email setup to work with
> https: enabled. In 4.2.6 I had to disable the redirect and go with just
> HTTP. Everything I have looked on the Wiki, forums, and blogs all point to
> Request Tracker 3 and other things. I have read documentation after
> documentation.
>
>
>
> I am getting the following
>
>
>
> Feb 24 15:14:25 hostname fetchmail[1178]: MDA returned nonzero status 75
>
> Feb 24 15:14:25 hostname fetchmail[1178]:  not flushed
>
>
>
> I know this means wrong queue. I went through that with 4.2.6 and, like I
> said, eventually found the resolution to be switch from HTTPS redirect to
> simple HTTP. I know this is supposed to work somehow.
>
>
>
> Here is my /etc/aliases file:
>
>
>
> root at servername:~# cat /etc/aliases
>
> # See man 5 aliases for format
>
> postmaster:    root
>
>
>
> rt:     "|/opt/rt4/bin/rt-mailgate --queue General --action correspond
> --url https://rttest.domain.local/"
>
>
>
>
>
> Here is my /etc/fetchmailrc file:
>
>
>
> #Daemon Mode
>
> # This file must be chmod 0600, owner fetchmail
>
>
>
> set daemon 20
>
> set syslog
>
> set invisible
>
> set no bouncemail
>
>
>
>
>
>
>
> ######################################################################
>
>
>
> # Hosts to Poool
>
>
>
> ######################################################################
>
>
>
> # Defaults ==========================================================
>
>
>
> # Set antispam to -1, since it is far easier to use that together with
>
>
>
> # no bouncemail
>
>
>
> # defaults:
>
>
>
> # timeout 300
>
> # antispam -1
>
> # batchlimit 100
>
>
>
> poll exchange.domain.local protocol pop3
>
>
>
> username "user at domain.com"          password "password" mda
> "/opt/rt4/bin/rt-mailgate --queue General --action correspond --url
> https://rttest.domain.local/"
>
>
>
> no keep;
>
>
>
>
>
> V/R,
>
>
>
> *Daniel Moore*
>
> IT Systems Technician
>
> Osborne Wood Products, Inc.
>
> [image: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
>
> P: 706.282.5764
>
> F: 888.777.4304
>
> http://www.osbornewood.com
>
>
>
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