[rt-users] Auto Create Ticket Scrip

[Trev]

I figured my issue out, set the logging to debug mode and just, worked the
errors.

Template Syntax Issue

Queue => vs. Queue:


../sigh

Thanks for the help either way, appreciated!




On Sun, Jan 11, 2015 at 12:32 PM, Trev <trevor at onepost.net> wrote:

> Syslog Errors -- The $template_id seems warning level to me, but may be an
> issue. I went into the database and confirmed the data correct for template
> ids etc.. etc..
>
> Attached configuration snapshots..
>
> Any further thoughts appreciated, thanks!
>
> Jan 11 12:23:16 jamie RT: [9697] Committing scrip #13 on txn #1759 of
> ticket #125 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)
> Jan 11 12:23:16 jamie RT: [9697] Line: ===
> (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:541)
> Jan 11 12:23:16 jamie RT: [9697] ===Create Ticket: ticket1
> (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544)
> Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id
> in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594.
> Jan 11 12:23:16 jamie RT: [9697] Subject: Auto Generation Test
>  (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544)
> Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id
> in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594.
> Jan 11 12:23:16 jamie RT: [9697] Queue => RT Testing
> (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544)
> Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id
> in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594.
> Jan 11 12:23:16 jamie RT: [9697] Content: Someone has created a ticket.
> you should review and approve it,
> (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544)
> Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id
> in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594.
> Jan 11 12:23:16 jamie RT: [9697] so they can finish their work
> (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544)
> Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id
> in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594.
> Jan 11 12:23:16 jamie RT: [9697] ENDOFCONTENT
> (/opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm:544)
> Jan 11 12:23:16 jamie RT: [9697] Use of uninitialized value $template_id
> in hash element at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm line 594.
>
>
>
>
> ​
>
>
> On Sat, Jan 10, 2015 at 7:51 PM, Alex Peters <alex at peters.net> wrote:
>
>> A "user-defined" action will do nothing if the corresponding "custom
>> action code" boxes are empty.  (That should probably actually trigger an
>> error.)
>>
>> Setting your scrip's action to "Create Tickets" should have your scrip
>> working as expected.
>>
>> You can also use queue names in create-ticket templates if you'd prefer
>> the template to be a little more self-explanatory.
>>
>> On 11 January 2015 at 08:00, Trev <trevor at onepost.net> wrote:
>>
>>> Hi all,
>>>
>>>   4.2.4 on Debian
>>>
>>>   Created a scrip that calls a custom template to create a ticket in a
>>> queue when another ticket is created. Seems easy enough, but I am having a
>>> little bit of difficulty implementing it.
>>>
>>>   So this is applied to a queue that I am opening tickets selecting...
>>> no 'auto tickets' are creating.
>>>
>>>   What am I doing wrong or missing?
>>>
>>>   Thanks!
>>>
>>>   The Scrip:
>>>
>>>    - Description: New User - Auto Create Tickets
>>>    - Condition:    On Create
>>>    - Action:        User Defined (I've toggled this back and forth from
>>>    Open Tickets to User Defined)
>>>    - Template:    New User - Tickets
>>>    - The 3 boxes below are EMPTY (custom conditions, prep and action...)
>>>
>>>
>>>   The Template:
>>>
>>>    - Name:         New User - Tickets
>>>    - Description:
>>>    - Type:          Perl (default)
>>>
>>>
>>> ===Create-Ticket: IT Security Modifications
>>> Queue           => 14
>>> Subject: Access for {$Tickets{'TOP'}->Subject()}
>>> Owner: {$Tickets{'TOP'}->Owner()}
>>> Depended-On-By: {$Tickets{'TOP'}->Id()}
>>> Content: Please attach approved changes for further approvals and
>>> implementation.
>>> ENDOFCONTENT
>>>
>>>
>>>
>>>
>>>
>>
>
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