[rt-users] about signatures

[Eierschmalz, Bernhard]

Hello,

I have 2 questions about signatures.


1.       For our "non-request-tracker"-mails I have a HTML-Template, to standardize all our outgoing email signatures (on the email server runs a program that attaches the template with filled in parameters for name phone number etc. to every email)
is it possible to use a HTML-Template like this also for emails sent through request tracker? (the problem is, the software only sees one email address for each queue, so I need to generate the signature directly in RT.



2.       In the moment our signatures are attached under the quoted text; many customers complain about this. Is it possible to place the signature between message and quoted text?


By the way: we use RT 4.2.8



Best regards,
Bernhard
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