[rt-users] Scrip for adding to the custom field based on another CF

[Landon Stewart]

On Jan 21, 2015, at 7:07 AM, Kevin Squire <gentgeen at wikiak.org> wrote:
> 
> 
> I have a scrip currently that checks for status change from X--> Y and if true, adds an entry to the Custom Field "RMA Num".  It adds our RMA number, which is really just "RMA-$RT_Ticket_Number"
> 
> They have asked me to change the number based on another CF "RMA TYPE".  If the RMA type = "Student Withdrawl" they want the RMA number to be appended with "WD"
> 
> 
> My perl skills are limited to copy/paste and tweaking existing.... so I would like a little bit of help with my If/Then statement.  The idea being:
> 
> IF CustomField{RMA Type} = Student Withdrawl
> THEN $Append = "-WD"
> ELSE $Append = ""
> 
> Then in the current line (below)
>              my $Value = "RMA-" . $Num ;
> 
> would be changed to
>       my $Value = "RMA-" . $Num . $Append ;

This can be done with one ternary operator:
my $value = $self->TicketObj->FirstCustomFieldValue('RMA Type') eq 'Student Withdrawl' ? "RMA-" . $Num : "RMA-" . $Num . $Append;

Some notes:
- The condition here is:  $self->TicketObj->FirstCustomFieldValue('RMA Type') eq 'Student Withdrawl'
- If the condition is true then $value will equal what's between the ? and the : (colon)
- If the condition is false then $value will equal what's between the : and the ; (semi-colon)

Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

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