[rt-users] RT Installation

[Parish, Brent]

Hi Rainer

I understand your frustration.
There have been a number of products that I have installed as an IT guy where I had this same frustration - what is the most painless way to get the instance running -- just so I can play with it and see if it seems to be worth pursuing more?

For those of us who have been working with RT for a number of years, it does seem rather easy or straightforward to set up.
But I imagine it is like that for everything in life, no?  More practice means more familiarity and ease.

I can't give enough praise for Best Practical and RT - so I definitely think it is well worth it to persevere until you have it running and you can evaluate it for yourself.

I have not come across any A to Z type setup documents or videos, and don't expect I ever will.  
I think this is at least in part due to the power and flexibility of the product, which is a very good thing!
I personally would not want to give up any of the amazing features of the product just to make it easier to run 'out of the box'.

I know everyone is pointing you to the docs and they are worth it - well written, concise, complete.
I guess the point I'm trying to make is that RT is a great product and well worth it all: reading the docs, taking the time to learn it, set it up, experiment with it, and of course going to training.  

If you haven't seen it yet, this site is worth looking at too:  http://requesttracker.wikia.com/wiki/HomePage

Best of luck!
Brent



-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Marc Chantreux
Sent: Wednesday, January 28, 2015 2:57 AM
To: Rainer Duffner
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT Installation

On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
>     Why RT and RTIR are so hard to install and work properlly? I dont know
>     perl
> Here’s your problem ;-)
> Most people probably stopped reading right there.  

seriously? assuming that the sysop is comming with a basic admin skill (knowing what "make" do and how to setup an nginx to communicate with fcgi), perl programs are quiet easy to install when someone pointed you on the good ressources:  

https://bestpractical.com/docs/rt/4.2/ 

especially 
    https://bestpractical.com/docs/rt/4.2/initialdata.html

and 
    https://bestpractical.com/docs/rt/4.2/rt-server.fcgi.html 

and when it comes to perl dependecies: 

https://metacpan.org/release/App-cpanminus
https://metacpan.org/pod/local::lib 

and if you're using a debian derrivative; apt-get install dh-make-perl and run your own debian repo.

I really think that the perl ecosystem makes perl applications the easiest to install (comparing to other dynamic langages like python or ruby... not to mention npm)

The problem is not to have a running RT but frankly, i have very hard time to figure out how to set it up correctly. the missing documentation is something that explain the general philosophy of RT for administrators and some step by step tutorials (for example: installing a notification or a basic ticket routing).

I guess that's what we learn from the best practical trainings but comming from a french university, london wasn't that affordable.  

regards

--
Marc Chantreux,
Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux
Direction Informatique, Université de Strasbourg (http://unistra.fr) "Don't believe everything you read on the Internet"
    -- Abraham Lincoln