[rt-users] Cancel "Resolve" transaction based on custom fields

Landon Stewart lstewart at iweb.com
Thu Jan 29 18:07:56 EST 2015


On Jan 29, 2015, at 3:05 PM, Landon Stewart <lstewart at iweb.com> wrote:
> In the action (commit) section of the Scrip:
> $self->TicketObj->Status("open");
> $self->TicketObj->Comment( Content => "Script re-opened because CustomFieldName is ".$self->TicketObj->FirstCustomFieldValue("CustomFieldName") );

Oops.  Should read "Ticket re-opened because..."

And it should be followed by:

return 1;


Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

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