[rt-users] Saved search results have wrong URL

Tom Robinson tom.robinson at motec.com.au
Mon Jul 20 18:48:54 EDT 2015


I've just updated from RT 4.0.2 to RT 4.2.11 but have an issue with my saved search results
generating links with /rt3/ in the path. When I remove the /rt3/ component from the URL manually, I
can browse to the ticket.

Here's what the search generates for a ticket link:


But when I click through I get 'Page not found - The page you requested could not be found - Please
check the URL and try again.'

If I manually remove the /rt3/ component in the location bar, I can browse to the ticket:


What is happening to corrupt the ticket URLs?

Kind regards,


Tom Robinson
IT Manager/System Administrator

MoTeC Pty Ltd

121 Merrindale Drive
Croydon South
3136 Victoria

T: +61 3 9761 5050
F: +61 3 9761 5051   
E: tom.robinson at motec.com.au

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