[rt-users] RT 4.2.10 crash

[Todd Wade]

On 6/4/15 4:32 AM, Guadagnino Cristiano wrote:
> I have recently implemented approvals for one queue in our RT (v4.2.10).
>
> I am experiencing a crash, and I cannot find the reason for it.
> As soon as the approver approves a ticket, he gets an error message (see
> attached image001.png).
>
> The log is not very clear (not for me at least) on the reason for the crash.
>
>> [25336] [Wed Jun  3 15:14:27 2015] [error]: Died at
>> /opt/rt4/sbin/../lib/RT/Rule.pm line 100.

Looking at the code, that error is because a RT template didn't load. 
->Load probably returns an error message that should be logged, but its 
pretty bad that your RT is crashing there.

Is this a clean install of 4.2.10? Or did you upgrade from a previous 
version? If so, what version?

In general approvals are known to be working correctly, so its likely 
something specific to the contents of your database, its somehow got in 
to a bad state. You might want to check your database with 
sbin/rt-validator:

https://bestpractical.com/docs/rt/latest/rt-validator.html