[rt-users] Notify when ticket transferred into queue

[Bryn Kanar]

Thanks. That turned out to be the right answer.

On Fri, Feb 27, 2015 at 7:22 PM, Alex Peters <alex at peters.net> wrote:

> I'm guessing that your scrip is set to run in "Transaction Create" mode.
>
> By changing your scrip to run in "Transaction Batch" mode, the queue
> change will have already completed.  This should cause "AdminCcs" to refer
> to the correct people when the scrip then runs.
>
> On Thu, 19 Feb 2015 at 05:23 Bryn Kanar <kanarb at ucsc.edu> wrote:
>
>> Hello --
>>
>> I'm trying to figure out how to notify members of a queue when a ticket
>> is transferred into their queue. I've tried using "On Queue Change Notify
>> AdminCcs" but that sends notification to the AdminCcs of the queue the
>> ticket is being transfered FROM. I need to notify AminCcs of the queue the
>> ticket is being transferred INTO. Any suggestions appreciated. Thank you.
>>
>>
>> Bryn Kanar
>> University of California, Santa Cruz
>>
>
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