[rt-users] The use of $Ticket{'TOP'}->CustomFieldValues($fieldname) with RT::Action::CreateTickets

[Landon Stewart]

On Mar 10, 2015, at 3:28 AM, Christian Loos <cloos at netcologne.de> wrote:
> 
> @Alex:
> CreateTickets support both, CustomField and CF keys [1].
> 
> @Landon:
> Why don't you simply add this lines to you template, as you are using a
> static customfield list and don't want to add all customfields (assuming
> you customfields are single value fields):
> 
> CF-Customfield1: {$Tickets{'TOP'}->FirstCustomFieldValue('Customfield1')}
> CF-Customfield2: {$Tickets{'TOP'}->FirstCustomFieldValue('Customfield2')}
> CF-etc: {$Ticket{'TOP'}->FirstCustomFieldValue('etc')}

The problem with using FirstCustomFieldValue() is that I'd, of course, only get the first value for each CF but I want all the values for each CF to be copied over.

Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

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