[rt-users] Down System

[ktm at rice.edu]

On Fri, Mar 13, 2015 at 11:55:41AM +0000, Bryon Baker wrote:
> I do not have the system set to allow automatic upgrades.
> 
> It appears that it have been cause by some testing I was doing, delete a couple of test tickets that had a very large amount of transactions.  The system seems to be running fine after that task was complete.
> 
> Which raises another concern it the problem just lurking around waiting to strike again.
> 

Hi Bryon,

You need to increase your fcgi timeout value to allow for an
update that takes a long period of time. 40s is way too small.
You need to be able to accomodate the longest query that you
typically run from RT. We have some very long reporting dashboards
and have a 12h timeout to allow them to complete. The mod_perl
configuration we used to use had no timeout at all, for example.
Now by and large most responses take a very short period of time
but you need to allow for the occasional long ones, as you noticed.

Regards,
Ken