[rt-users] Ticket content.

[Albert Shih]

Hi,

I feel stupid but how can I put in a model the content of a ticket.

We have one open queue, the other queues are not public, so when a ticket
is create the « watch team » received the ticket.

When we change the ticket from «open queue» to « specialized queue » RT
send a message to the watchers of the specialized_queue, I would like to
put inside this message the original request from the requestor.

How can I do that ?

I've try

  {$Ticket-> transaction}

but that's not working, and it's normal because the transaction is just «
change queue» 

Regards

JAS
--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
mar 17 mar 2015 11:59:02 CET