[rt-users] blank outgoing emails still in RT 4.2.10

[Christian Loos]

Hi,

you just have to read the release notes [1] or upgrading documentation
[2], it's described in both.

Chris

[1] https://www.bestpractical.com/release-notes/rt/4.2.10
[2]
https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html#UPGRADING-FROM-4.2.9-AND-EARLIER

Am 24.03.2015 um 09:21 schrieb Eierschmalz, Bernhard:
> Hello,
> 
> we had problems with empty outgoing mails from RT. Searching in our log files, I found the same error as <gilbert at dido.ca> had. I found this mail below and thought the problem would be solved in RT 4.2.10
> 
> Now we have RT 4.2.10 but we still have the same problem. Customers receive an empty mail and in the log files I can find the following:
> 	[error]: Failed to downgrade HTML to plain text: Can't call method "content" on an undefined value at /usr/local/share/perl/5.18.2/HTML/FormatText/WithLinks/AndTables.pm line 217.
> 	[...]
> 
> Now I switched to HTML template and found out that now the outgoing mails are OK. But the error messages in the log files are still there.
> Should I care about this? When will there be a final solution?
> 
> 
> Best regards
> Bernhard