[rt-users] HTML -> text conversion

[Vlad V. Shpolyanskiy]

Hi!

While running fresh install of RT 4.2.10 on FreeBSD I get the following messages in log:
[71710] [Mon Mar 30 09:49:26 2015] [info]: Using internal Perl HTML -> text conversion (/usr/local/lib/perl5/site_perl/RT/Interface/Email.pm:1818)
Somehow RT does not see HTML::FormatExternal installed.
I want to switch to HTML::FormatExternal module.
I also have HTML::FormatText installed with support for W3m.
But while adding to RT_siteconfig string
Set($HTMLFormatter, '/usr/local/lib/perl5/site_perl/HTML/FormatText/W3m.pm');
I get in rt.log: 
[Mon Mar 30 10:02:46 2015] [warning]:   (in cleanup) Error while loading /usr/local/sbin/rt-server: 
invalid module name 'HTML::FormatText::W3m.pm' at /usr/local/lib/perl5/site_perl/RT/Interface/Email.pm line 1830.
(/usr/local/lib/perl5/site_perl/RT.pm:390)

The main idea is to avoid double newlines for outlook emails.
I'll appreciate any advice regarding this.


-- 
Regards,
 Vlad V. Shpolyanskiy           VS4241-RIPE   VS603-UANIC
 mailto:Vlad.Shpolyanskiy at gmail.com