[rt-users] Upgrading web/email server...should I upgrade RT itself too?

Beachey, Kendric Kendric.Beachey at garmin.com
Fri May 8 10:11:08 EDT 2015

Hi all,

We're running RT on Ubuntu 8.04...so it's time to get with the times.  :-)  A new CentOS server has been prepared for us.  The database is actually running on a separate machine that is newer and there isn't a plan to upgrade it at this point.

My question...is RT 4.0.17 itself old enough that I really ought to upgrade it as well?  I'd like to minimize the amount of surprise for the users via new looks, so I'm wondering if there are any huge problems with staying at 4.0.17.  I'm looking at the UPGRADING-4.2 document and I don't see anything like "this version of RT turned into Ultron at 10% of installations".

For context, this installation of RT is only available on our internal network, to a userbase of 10-20 people who are pretty used to RT working the way it does.  They don't use most of the fancier features of the system.
Kendric Beachey


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