[rt-users] REST 2.0 404

Aaron C. de Bruyn aaron at heyaaron.com
Thu May 21 21:38:26 EDT 2015


I'm trying to use the REST API for:

* Move tickets from an older system into RT
* Pull out statistics for Dashing
* Post notifications to Slack
* Create projects in Toggl for technicians to enter time against

Is anyone using it?
I can't tell from the documentation here:
https://github.com/bestpractical/rt-extension-rest2 if it's production
ready or not.

If it's not, does anyone have suggestions for importing ~20,000
tickets into the system along with ~250,000 'comments'?



On Mon, May 18, 2015 at 12:00 PM, Aaron C. de Bruyn <aaron at heyaaron.com> wrote:
> I downloaded the REST 2.0 API from github and installed it as well as
> adding it to RT_SiteConfig.pl.
> When I attempt to access the interface at
> https://example.com/REST/2.0/ticket/33, I initially get a message
> saying 'Authorization Required'.
> If I use HTTP Basic Auth to authenticate using an RT account that has
> full admin privileges, it starts returning 404 not found.
> It does this for any address
> /ticket
> /ticket/33
> /queue
> /queue/1
> I have tried accessing them via POST and GET.
> The REST 1.0 API works fine.
> Any pointers?
> -A

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