[rt-users] Unable to create scrips in RT 4.2.12

[Parish, Brent]

Awesome idea -- thanks, Chris!  



-----Original Message-----
From: Christian Loos [mailto:cloos at netcologne.de] 
Sent: Wednesday, November 11, 2015 1:33 AM
To: Parish, Brent; David Ramage; rt-users at lists.bestpractical.com
Subject: Re: Unable to create scrips in RT 4.2.12

Hi Brent,

you should give Callbacks [1] a chance.
We use this for years. Minor (4.2.11 > 4.2.12) version updates are done without any modification. Sometimes even major (4.2.12 > 4.4.0) updates can be make without changing a callback file.

Chris

[1]
https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_writing-5Fextensions.html-23Callbacks&d=CwID-g&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=McuUaLqBVdmZULlQOCtTdy-4eKG1SF68GCtyYZn8kEU&s=_59KjpgZJcA4mJMDI7cIiDyOEDdhVc2aaiW-8M8CwmA&e= 

Am 11.11.2015 um 03:53 schrieb Parish, Brent:
> Good catch!
> 
>  
> 
> I'm sure other people have better ways to do this, but this is what 
> works for me in our environment:
> 
>  
> 
> First I copy the original RT file into the local/  directory tree (per 
> standard RT modification practices).
> 
> But I make two copies there - one is named with a ".orig" file extension.
> 
>   e.g.
> 
>     Tabs
> 
>      Tabs.orig
> 
>  
> 
> The .orig file is a copy of the original Tabs file (at the time I 
> modified it, lets say version 4.0.9.
> 
> After I run an upgrade (e,g, to 4.2.12), I first do a 'diff' on the 
> Tabs.orig (remember, that is 4.0.9) against the new Tabs (4.2.12).
> 
> If the files are the same (no changes in the new version of RT), I 
> keep my changed Tabs file as-is.
> 
> If there are changes in the new rev, I must manually merge my changes 
> into it.
> 
> (and then copy the new version (original) as the new Tabs.orig, ready 
> for the next upgrade).
> 
>  
> 
> A nice side effect of this is that I can run a 'find' command after 
> each upgrade for *.orig, to ensure I am merging all code changes.
> 
>  
> 
> Just my 2 cents.
> 
> -          Brent
>