[rt-users] Option to Emulate another RT user from SuperUser
tbrumm at mac.com
Mon Nov 16 11:57:14 EST 2015
Search github for: RTx-BecomeUser this Could help you.
Von meinem iPhone gesendet
> Am 12.11.2015 um 19:23 schrieb Joe Kirby <kirby at umbc.edu>:
> At time some folks on campus report that RT is slow for them.
> I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate.
> Does RT have any built-in mechanism for SuperUser to do such a thing.
> We use single sign on and thus I am unable to override that.
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
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