[rt-users] Action: Extract Custom Field Values - RT don't show me this option

Marcelo Calado | TBS TAX Services mcalado at tbstaxservices.com
Tue Nov 17 11:03:00 EST 2015

Hi Shawn,


I didn't run! I've forgot about them!


Today I did a lot of test and its works fine!


To extract to ticket, ok! Nice..:)


Is there a way to extract field values from mail and record this on Users
custom fileds? 


I have customer information to record on User Custom Field!


I have on my Queue "Ticket Custom Fields" or "Transaction Custom Fields",


I'd like to extract from mail to  Users (Organization, Address1, City,
Phone....and them)




Marcelo Calado.  



From: Marcelo Calado | TBS TAX Services [mailto:mcalado at tbstaxservices.com] 
Sent: Monday, November 16, 2015 5:18 PM
To: 'rt-users' <rt-users at lists.bestpractical.com>
Subject: Action: Extract Custom Field Values - RT don't show me this option


Hello Everyone!


By following the instructions to install the "ExtractCustomFieldValues" 


And that:



I've installed the package on RT 4.09 ; 


Created a custom field "Mobile Phone" ; 


Created a template "Extract Custom Field Values", type "Simple" + content:
Mobile Phone|Body|Mobile Phone->(.+)$|q  on My Queue


At this point .....works fine!


When I tried to create the Scrip, I can't see the Action "Extract Custom
Field Valeus" 


Description: ExtractCF 
Condition: On Create 
Action: (Extract Custom Field Values ) ?????? I can't see..:L
Template: Global template: CustomFieldExtract 
Stage: TransactionCreate 

Any ideas? 


On RT_Config.pm:


Set(@Plugins, qw(RT::Extension::SummaryByUser RT::Extension::CommandByMail


Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));


Looking into /var/log/syslog, I have nothing!



Marcelo Calado.

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