[rt-users] how to change a queue name

Martin Criminale martinoc at uw.edu
Mon Nov 30 16:55:25 EST 2015

Thanks Kobus.

With our installation if the email address prefix matches the queue name there hasn't been any need to edit the aliases file.

For example, if I forward something at ourdomain.com<mailto:something at ourdomain.com> to our RT server and in there have a queue named "something" it just works.

We have only needed to edit the aliases file if we wanted email with some other prefix to land in an existing queue.

Does 'fixing' the name in the web interface of RT not fix something behind the scenes?  This is what I am suspecting but I'm not sure how to check.  If that is the case I guess we would need to edit the aliases file.

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kobus Bensch
Sent: Monday, November 30, 2015 1:34 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] how to change a queue name

have you changed the aliases file?
On 30/11/2015 21:13, Martin Criminale wrote:

I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it.  I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue.

All the other settings for this new queue are identical to queues that work.

Can anyone let me know what to look for or how to troubleshoot this?


Martin Criminale

University of Washington Information School IT

Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email:  kobus.bensch at trustpayglobal.com<mailto:kobus.bensch at trustpayglobal.com>
[cid:image001.png at 01D12B75.CEAC4760]

Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com<http://www.trustpayglobal.com>.

The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20151130/0e14966e/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 8901 bytes
Desc: image001.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20151130/0e14966e/attachment.png>

More information about the rt-users mailing list