[rt-users] Custom Field Template

Kobus Bensch kobus.bensch at trustpayglobal.com
Thu Oct 15 12:19:11 EDT 2015


I have written a script that looks like this:

Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond

Custom Condition: return 0 unless $self->TransactionObj->Type eq 
                                   return 1;

The Template Looks like this:
Name: CR Change Admin Correspondence
Desc: Plain text admin correspondence template when CF is changed
Type: Perl
Content: RT-Attach-Message: yes

<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

The CR_Owner was changed to: {$Ticket->FirstCustomFieldValue('CR_Owner')}


How can I change this to say:

If field 1 has changed {$Ticket->FirstCustomFieldValue('CR_Owner')}
If Field 2 has changed {$Ticket->FirstCustomFieldValue('CR_Date')}


Basically want to onlist the fields in an email if they have changed.

Thanks in advance



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