[rt-users] How manage error message from stmp

[Bill Cole]

On 21 Sep 2015, at 8:41, Albert Shih wrote:

> Hi,
>
> When someone add a CC (at creation, of after) and this person make a
> mistake the address is wrong how can I known that (or the person).
>
> For example :
>
> When a ticket was create with
>
>   Cc: first_address, second_wrong_address
>
> the smtp server going to send back a error message about
> « second_wrong_address », this message is for www at rt_server
>
> but www at rt_server is a black_hole. So no one going to known
> «second_wrong_address» never going to received anything.
>
> How you manage this problem ?


http://www.mailermailer.com/labs/projects/RT-Bounce-Handler.rwp

It's unclear to me why Best Practical has never rolled that relatively 
simple functionality into RT itself. Once configured, it results in any 
bounces going back into the ticket that generated them as comments, so 
that staff (who presumably can correct the error) will see them but 
requestors do not.

If you don't like that approach, you could instead just use the 
$SendmailArguments config parameter to make bounces go somewhere useful 
(i.e. adding a sendmail '-fsomewhereuseful\@example.com' argument)