[rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

[Tim Gustafson]

I have an RT 4.2.11 instance that is not sending autoreply messages
when tickets are created via e-mail.  If you create a ticket on behalf
of a user through the web form, an autoreply is sent.  It's only when
a ticket is created via e-mail that an autoreply is not sent.  The
Sendmail log file shows no attempt to send an autoreply, and no
outbound e-mail is recorded in the ticket's transaction history.

My global scrips screen is attached.  There are no queue-specific scrips.

What would cause RT to not send autoreplys to requestors when tickets
are created via e-mail?

-- 

Tim Gustafson
tjg at ucsc.edu
831-459-5354
Baskin Engineering, Room 313A
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