[rt-users] CustomField Mandatory on Ticket Creation

[Bartosz Maciejewski]

Hello,

I’m trying to prevent customers to create tickets from mail. We have web
form which when filled contains every information we need. Then data
from form is extracted and put into custom fields.

I tried MandatoryOnTransaction
(http://search.cpan.org/~tsibley/RT-Extension-MandatoryOnTransition-0.03/lib/RT/Extension/MandatoryOnTransition.pm
) with condition * -> new but this isn’t working – mails with just body
text can be registered as ticket.

Then I tried  OnCreateCheckCF
(http://requesttracker.wikia.com/wiki/OnCreateCheckCF ) and it kind of
worked in first place – I get message that ticket is rejected due to 
not used form, but then when using web form, I get same message even
that cusotm fields ware filled in ticket.

I guess that OnCreateCheckCF i an old code for 3.8.4 and I’m using 4.2.3
on this instance.

Any help of achiving „Mandatory CF on creation from mail”?

Oh, and here is error log when OnCreateCheckCF is triggered:

[22704] [Fri Apr  8 06:51:59 2016] [info]: Ticket 2048 created in queue
'Klient' by bmaciejewski (/opt/rt4/sbin/../lib/RT/Ticket.pm:548)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "(?#Mandatory)"
isn't numeric in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "\x{28}\x{3f}..."
isn't numeric in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "\x{28}\x{3f}..."
isn't numeric in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr  8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr  8 06:51:59 2016] [info]:
<rt-4.2.3-22704-1460098319-54.2048-29-0 at reklamacje> #2048/57890 - Scrip
29 OnCreateCheckCF (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284)