[rt-users] Centos 7 - Forbidden, You don't have permission to access /rt4 on this server

[Martin Wheldon]

Hi,

You need to firstly pick your deployment method from the web deployment 
documentation.

I go for the nginx option, but I would suggest you use Apache and 
mod_fastcgi as lots of people on this
list seem to be using RT in that manner.

The following will install mod_fastcgi on your CentOS box
yum install mod_fastcgi

Copy that example from the fastcgi section of the documentation:
    
https://docs.bestpractical.com/rt/4.4.0/web_deployment.html#mod_fastcgi

If you have installed RT in the default location the paths should be 
fine.

Now make the changes described in the section regarding Running RT under 
/rt
    
https://docs.bestpractical.com/rt/4.4.0/web_deployment.html#Running-RT-at-rt-rather-than

You have already set the webpath in RT_Config.pm, however you haven't 
added the correct
ScriptAlias path nor Location to your apache configuration.

Hope that helps

Best Regards

Martin

On 2016-04-21 10:28, Yanni wrote:
> Hello
> 
> I'm struggling a lot to understand how to configure Apache for RT.
> I have gone through the documentation in the "Web deployment" section
> but I don't understand
> what am I supposed to do. Under the apache section it talks about
> "mod_fastcgi" and "mod_fcgid".
> 
> Do I have these modules? What I add to "httpd.conf" depends on which
> one of these modules I have or use?
> I also borrowed the RT essentials book from our library but the book
> is a bit out-of date and talks about RT3. There are a number of
> how-to's online available but all a bit different to each other. I
> presume that is because they are written by people who know what they
> are doing so they config things they way, they believe is right.
> 
> Whenever I try to view RT I get this error: Forbidden, You don't have
> permission to access /rt4 on this server. In a desperate attempt to
> solve this permissions issue I did: "chown apache:apache -R /opt/rt4"
> but with no luck.
> 
> I'm stuck at the moment because I don't know how to use Apache, so I
> am asking for your help, please.
> Below are my current configurations. When you can, please let me know
> what I should do/correct.
> 
> --------------------------------------
> Apache/2.4.6 (CentOS 7)
> ---------------------------------------
> 
> RT_SiteConfig.pm looks like this:
> 
> Set( $rtname, 'AD');
> Set( $Organization, 'www.jimmy.ad.biosci.ac.uk [1]');
> Set( $Timezone, 'GB');
> #
> Set( $WebDomain, 'jimmy.ad.biosci.ac.uk');
> Set( $WebBaseURL, 'http://jimmy.ad.biosci.ac.uk');
> Set( $WebPath, '/rt4');
> Set( $WebPort, 443);
> #
> Set( $CorrespondAddress, 'bio at mail.biosci.ac.uk');
> Set( $CommentAddress, 'comment at mail.biosci.ac.uk');
> Set( $SendMailPath, '/usr/lib/sendmail');
> #
> Set( $DatabaseType, 'mysql');
> Set( $DatabaseUser, 'rtuser');
> Set( $DatabasePassword, 'mypassword');
> Set( $DatabaseName, 'rt4db');
> #
> Set( $LogtoSyslog, '');
> Set ($LogToFile, 'debug');
> ------------------------------------------------------------------------
> 
> HTTPD.CONF:
> 
>    <VirtualHost *:443>
>      ServerName jimmy.ad.biosci.ac.uk:443
>      Redirect / https://jimmy.ad.biosci.ac.uk/rt4
>     </VirtualHost>
> -------------------------------------------------------------
> 
> SSL.CONF:
> 
> #</VirtualHost>
> 
>     # Request Tracker
>     # ServerName rt.corp.example.com:443
>       ServerName jimmy.ad.biosci.ac.uk:443
> 
>       AddDefaultCharset UTF-8
>       DocumentRoot /opt/rt4/share/html
>       Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
>       ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
>       <Location />
>       Order allow,deny
>       Allow from all
>       </Location>
>       <Directory "/opt/rt4/sbin">
>       SSLOptions +StdEnvVars
>       </Directory>
>       </VirtualHost>
> ------------------------------------------------
> 
> 
> 
> Links:
> ------
> [1] http://www.jimmy.ad.biosci.ac.uk
> 
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016