[rt-users] rt-users Digest, Vol 145, Issue 23

Liam Forbes loforbes at alaska.edu
Wed Apr 27 13:17:52 EDT 2016


On Apr 27, 2016, at 8:00 AM, rt-users-request at lists.bestpractical.com wrote:
> Date: Wed, 27 Apr 2016 07:46:42 +0000
> From: Martin Wheldon <martin.wheldon at greenhills-it.co.uk <mailto:martin.wheldon at greenhills-it.co.uk>>
> To: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] problems attaching files
> Message-ID:
> 	<50b9f05c9c41093f912ccf4d579ecd7b at mail.greenhills-it.co.uk <mailto:50b9f05c9c41093f912ccf4d579ecd7b at mail.greenhills-it.co.uk>>
> Content-Type: text/plain; charset=UTF-8; format=flowed
> 
> Hi,
> 
> This is probably a issue with your web server configuration, you don't 
> mention what you are using.
> 
> Researching the following may help:
> 
> Apache2 - LimitRequestBody
> Nginx - client_max_body_size
> 
> Best Regards
> 
> Martin

Martin,

I poked around at the MySQL database thinking we might have a limit there, but it didn't occur to me to check the web server. We are using Apache 2.4.6 (CentOS). 

It doesn’t appear we are setting LimitRequestBody and the default is supposedly unlimited. I tested setting it to MaxAttachmentSize just to see, but it didn’t change the behavior. I’ll take a look at other http settings to see if I can find anything that would be limiting the attachment size. I don’t believe we had any similar settings in our old RT 3.8.8 configs though.

Regards,
-liam

-There are uncountably more irrational fears than rational ones. -P. Dolan
Liam Forbes     loforbes at alaska.edu     ph: 907-450-8618 fax: 907-450-8601
UAF Research Computing Systems Senior HPC Engineer            LPIC1, CISSP

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