[rt-users] Wrong type and other settings with rt-setup-databases

Scott Boland smb at twsupport.com
Fri Aug 19 15:13:10 EDT 2016

I wasn't able to figure out the problem.  We were trying to install the
Request Tracker that was current in the Ubuntu repository.  After trying a
clean reinstall a few times I decided to get it direct from Best
Practical's site.  The version in the repository may have been RT 4.2 so
another motivation to go direct.

The install worked.  I tested the site, which worked.  Then I moved in the
old database and I was able to do the upgrade.  We are now on the new
server, running RT  4.4, and have our old tickets, etc.

I wanted to post an update in case any others find this useful.

Scott B

On Fri, Aug 12, 2016 at 11:42 AM, Scott Boland <smb at twsupport.com> wrote:

> We are in the process of moving to a new server and we will upgrade RT and
> other things.  The new system will be RT 4.4.0 (Ubuntu 16.04 with MySQL
> 5.7).  The old system runs RT 4.0.4 (Ubuntu 12.04 with MySQL 5.5).  I am
> stuck and haven't been able to find a solution elsewhere.  Thanks in
> advance for any help and hopefully I didn't just miss something in the the
> documentation.
> When I try to do
> rt-setup-databases --action upgrade
> the process appears to show settings for the wrong database type and some
> other things.  For example it will show Pg or sqllite even though we use
> mysql and my SiteConfig has it set up that way.  I am not sure what I am
> missing or how else to verify it but the settings seem to be right, just
> not used.
> Always the type is wrong but often the database name or user is wrong too.
> I see the same type of issue if I try to use the action to drop the
> database.
> Thanks again for any help.  Please let me know if you need other
> information to answer this.
> Scott B
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