[rt-users] manipulate correspond content in history

[Woody - Wild Thing Safaris]

Hi Matt,

thanks. Totally out of my depth. At least I know to give up on that one!

w.


On 19/08/16 15:49, Matt Zagrabelny wrote:
> Hi Woody,
>
> On Fri, Aug 19, 2016 at 7:26 AM, Woody - Wild Thing Safaris
> <woody at wildthingsafaris.com> wrote:
>> HI all,
>>
>> My correspond scrip adds a table of CF values to the correspond email from
>> the template, and sends to the client. I would like those same changes
>> appended to the transaction content that appears in the history, so it
>> matches what was sent to the client and we know easily what was sent.
>>
>> to test i have made a scrip, on correspond, custom action, template blank
>>
>> action is
>>
>> my $content = $self->TransactionObj->ContentObj->Content;
>> $content .= "SOME OTHER STUFF";
>> $self->TransactionObj->ContentObj->SetContent($content);
>>
>> no errors, but the content is not changed
> The Txn already happened and its content is immutable - sort of. That
> is, transactions (txns) are the atomic unit of data in RT. Those are
> the things that make sure the paper trail exists for all the other
> objects (users, tickets, queues, etc.)
>
> That said, there is enough rope to do what you want. I don't know
> exactly the procedure because I haven't implemented your use-case.
>
> You'll want to expose the Transaction's parent's _Set method. In a
> local module that gets loaded have some code like:
>
> # {{{
> # paper-trail auditor backdoor :)
> # Needed to change the txn's content
> package RT::Transaction;
>
> use strict;
> no warnings qw(redefine);
>
> sub _Set {
>      my $self = shift;
>      $self->SUPER::_Set(@_);
> }
> # }}}
>
> There may be more steps beyond this, but I think you'll need this at a minimum.
>
> -m
>
>

-- 

-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com