[rt-users] Lost emails!

[Sternberger, Sven]

Hello!

I now changed some things. I switched to perl 5.24 (perlbrew) and I updated to 4.2.13
but the problem is still the same

Dec  1 12:27:40 rt-xxxx RT: [5776] Ticket 699881 created in queue 'it-xxxx' by it-xxxx at desy.de
Dec  1 12:27:40 rt-xxxx RT: [5776] Redundant argument in sprintf at /opt/rt4/sbin/../lib/RT/Action/Notify.pm line 130.
Dec  1 12:27:40 rt-xxxx RT: [5776] Use of uninitialized value in method with known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
Dec  1 12:27:40 rt-xxxx RT: [5776] Use of uninitialized value in method with known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
Dec  1 12:27:40 rt-xxxx RT: [5776] Scrip Prepare 238 died. - Can't locate object method "" via package "RT::Action::Notify" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:1043]#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:580]#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:152]#012  [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:275]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2607]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2578]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:2648]

I don't have an idea how to track down the problem. My next try would be to replace SendEmail.pm with my SendEmail_Local.pm maybe the
customization mechanism is broken?

Best regards,

Sven

PS the actual diff /opt/rt4/lib/RT/Action/SendEmail.pm /opt/rt4/lib/RT/Action/SendEmail_Local.pm

832,838c832,839
<     $self->RecipientFilter(
<         Callback => sub {
<             return unless RT::EmailParser->IsRTAddress( $_[0] );
<             return "$_[0] appears to point to this RT instance. Skipping";
<         },
<         All => 1,
<     );
---
>     # removed for q2q
>     #$self->RecipientFilter(
>     #    Callback => sub {
>     #        return unless RT::EmailParser->IsRTAddress( $_[0] );
>     #        return "$_[0] appears to point to this RT instance. Skipping";
>     #    },
>     #    All => 1,
>     #);